Refund and Return Policy

1. About This Policy

This Refund and Return Policy applies to purchases made through Deluxe cream chargers, including eligible retail and commercial orders.

By placing an order through our website, you agree to the terms outlined in this policy together with our Terms & Conditions and other applicable policies.

2. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

Cancellation requests are subject to the status of your order. Once an order has been processed, dispatched or handed to a delivery carrier, it may no longer be possible to cancel it.

Where a cancellation is accepted, any eligible refund will be processed using the original payment method, subject to applicable payment processing times and legal requirements.

3. Returns

Due to the nature of certain products, returns may be subject to specific conditions.

Customers should contact our support team before sending any product back. Unauthorised returns may not be accepted.

Products eligible for return must generally be unused, unopened and in their original condition, together with the original packaging where applicable.

4. Damaged or Incorrect Orders

If your order arrives damaged, incomplete or contains an incorrect item, please contact us promptly after delivery.

Please provide:

• Your order number
• Your name and contact information
• A description of the issue
• Photographs of damaged packaging or products where applicable

We will review the information provided and advise you of the appropriate next step.

5. Refunds

Where a refund has been approved, it will normally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer or payment provider.

We cannot control processing times imposed by third-party financial institutions.

6. Non-Returnable or Non-Refundable Situations

Refunds or returns may not be available in situations where products have been used, opened, damaged after delivery, or where the applicable return conditions have not been met.

Certain products may also be excluded from return where permitted by applicable law due to their nature, packaging or safety requirements.

Nothing in this policy is intended to remove or limit any consumer rights that cannot legally be excluded.

7. Return Shipping Costs

Unless otherwise agreed or required by applicable law, customers may be responsible for return shipping costs where a return is requested for reasons unrelated to an error on our part or a defective product.

Where an item has been confirmed as damaged, defective or incorrectly supplied, we will advise you regarding the available return arrangements.

8. International Orders

Customers placing international orders are responsible for ensuring that products can legally be imported into the destination country.

International orders may be affected by customs procedures, import restrictions, carrier requirements, duties, taxes or other destination-specific requirements.

Delivery availability does not necessarily mean that the destination country's import requirements have been satisfied.

9. Customs, Duties & Import Restrictions

For international purchases, customers should check the applicable laws and import requirements of their destination before ordering.

Where applicable, customs duties, taxes, import charges or other fees may be payable by the customer unless otherwise stated at checkout.

We cannot guarantee that a shipment will be cleared by customs in every destination.

10. Wholesale & Bulk Orders

Wholesale and bulk orders may be subject to separate commercial terms agreed between the customer and Deluxe cream chargers.

Customers placing larger orders should review any quotation, invoice or written agreement provided before payment.

Where special terms apply to a commercial order, those agreed terms may take precedence over the standard retail returns procedure where legally permitted.

11. How to Request a Refund or Return

To request a refund or return, contact our customer service team using the details below.

Please include:

• Full name
• Order number
• Date of purchase
• Product concerned
• Reason for your request
• Supporting photographs or documentation where relevant

Our team will review your request and provide further instructions where necessary.

12. Processing Times

We aim to review refund and return requests as promptly as reasonably possible.

The time required to complete a refund may depend on the nature of the request, return arrangements, product inspection and payment provider processing.

13. Changes to This Policy

We may update this Refund & Returns Policy from time to time to reflect changes to our services, business practices or applicable legal requirements.

The latest version published on our website will apply to future purchases unless otherwise required by law.